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Copilot issue for Copilot Plus member

Github - Copilot issue for Copilot Plus member
Contains 1 confidential file for company representatives

I am writing regarding an issue with my GitHub Copilot service. I renewed my annual subscription on January 24th; however, I am experiencing service limitations.

Today, I received a rate-limit error message stating: "Sorry, your request was rate-limited.

Please wait 56 minutes before trying again."

This service interruption is unexpected given my active annual subscription. I kindly request your assistance in resolving this issue to ensure full access to the Copilot features I have paid for.

Please review my account status and remove any rate limitations that may have been incorrectly applied.

Thank you for your prompt attention to this matter.

View full review
Loss:
$100
Pros:
  • Well integrated with vs code
Cons:
  • Service limitation for copilot paid user

Preferred solution: Full refund

Maximiliano Smh
map-marker Des Moines, Iowa

I am trying to delete account and can't do it

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I followed all steps and it won't let me delete. I don't even know how I got signed up for this. I called the customer service number and it either says call back or it is busy.

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User's recommendation: Only get it if you olan to keep forever.

Christy P Lby

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Verified Reviewer
| map-marker Tampa, Florida

Scammer

Got charged by GitHub for god-knows-what and zero support from them. Couldn't find an account associated with me but yet charging $$$. Had to file complaint with MasterCard

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Anonymous
map-marker Tirana, Tirana District

I need to learn how to create a wallet

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There was 0.00 effort to help, and there was NO ONE to talk too for assistance, and the computer Ai assistance was not helpful at all.

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Anonymous
map-marker Tirana, Tirana District

I need to learn how to create a wallet

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There was no one to talk too. The phone number is not operational. ...mmmmm...mmmmm.m...mm,mmmmm...mmmmm...

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Hardin Lpd
map-marker Calabasas, California

Stop all spam advertising to my FAX from SPANDSP. My fax line in 818 591 ****

please call me at 818-430-****. I am receiving at least 3Faxes daily from SPANDSP These Faxes to my fax number 818 591 **** selling cars, roofing, metals MUST stop.

I am 83 years old and this is creating quite a lot of stress for me dealing with this. I cannot reach anyone at span DSP. Its like a ghost that does not exist.

Please take care of this for me. I dont wanna file further complaints I just want it stopped

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Paula C Tzf

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Verified Reviewer

Lack of ability to communicate with company

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GitHub offers many efficiency-enhancing opportunities and facilitates communication among legitimate business actors. What it also does, however, is enable virtually anyone willing to invest some minimal time with the tools to execute sophisticated stalking and harassment of anyone they choose to.

Armed with enterprise-level tools, they can wreak significant damage with the unsuspecting victim unable to identify, much less solve, the unexplained challenges they are now experiencing. I went to the company's website to see if there was any forum for raising and discussing these concerns.

I faced the requirement to become a user! That's unfortunate.

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Preferred solution: Apology

User's recommendation: Don’t expect to get anything addressed by anyone.

Clark F Oor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account blocked for invalid reason, payed services blocked

My account was blocked based on my name. As a result my public repositories are unavailable, impacting my work.

I am unable to use services which I paid for.

Furthermore, there is literally no support.

The reinstatement form is a sham with no response in over a month. No other support, including email or phone provided.

View full review
Loss:
$100
Pros:
  • Open source community
Cons:
  • No support or conflict resolution

Preferred solution: Full refund

User's recommendation: Find an alternative. Company this uncommitted to support is not worth using. There are alternatives.

Wealthy Ppu
map-marker Worcester, Massachusetts

Zero feedback from support

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I contacted GitHub support regarding my flagged account in May. May!

It is now mid-August and I have heard exactly NOTHING from their support team. I understand that as an unpaying customer I may take the backseat in their support's priority, but 3 months?

That's simply obscene. Screw GitHub.

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User's recommendation: Don't bother using GitHub

Reeanjou R

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Verified Reviewer
| map-marker Temecula, California

Unable to access account

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Contains 1 confidential file for company representatives

I've been trying to get support for over two weeks now. Our admin account has been deleted and we don't know who did it.

We are now unable to access the admin account and can't contact GitHub.

They continue billing us but are not responding to my ticket confirmation - Request Received (#281****). I have emailed them several times but haven't received any response.

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Cons:
  • Appallng support

Preferred solution: Deliver product or service ordered

User's recommendation: D

Ihfaz A

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Verified Reviewer
| map-marker Dhaka, Dhaka

Thanks

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Updated by user Jan 15, 2025

Dear GitHub Team,I want to take a moment to express my sincere gratitude for your exceptional support and dedication to maintaining the integrity of the platform. Your prompt response and effective handling of issues, such as addressing reports of inauthentic use or misuse of the service, demonstrate your commitment to fostering a secure and trustworthy environment for developers worldwide.As a user, I truly appreciate the measures you take to ensure fairness and authenticity on GitHub.

It’s inspiring to see a platform that actively listens to its community and takes swift action when needed.Thank you for providing such a reliable and robust service for developers like me. Keep up the amazing work!Best regards,Ihfaz

Original review updated Jan 15, 2025
Dear GitHub Team,
I want to take a moment to express my sincere gratitude for your exceptional support and dedication to maintaining the integrity of the platform. Your prompt response and effective handling of issues, such as addressing reports of inauthentic use or misuse of the service, demonstrate your commitment to fostering a secure and trustworthy environment for developers worldwide.
As a user, I truly appreciate the measures you take to ensure fairness and authenticity on GitHub.

Its inspiring to see a platform that actively listens to its community and takes swift action when needed.
Thank you for providing such a reliable and robust service for developers like me. Keep up the amazing work!
Best regards,
Ihfaz
View full review
Anthony A Auv

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Verified Reviewer
| map-marker Temecula, California

About to file lawsuit if someone doesn’t talk to me

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Google and someone from GitHub has been using my Dropbox backup to mass produce millions of apps and open source software that is being housed on my pcs and my devices. I never gave 1 person on this planet consent to use it let alone sell it.

At this moment I am in possession of over 1 million copyright pattens and have yet to receive a red cent, and all of you people are high jacking every *** device I own so that I no longer can use it because someone else supposedly owns the other 50 percent total shares that isnt mine. And have it fused to google dns server 192.168.1.1 which is my home ip address they turned to a server to use and authenticate my backup remotely as if they are on my devices at my house. If I run a port scan on my up address there is currently over 500 https websites 80 domain names being ran from my ip address. Someone also started 7 enterprises with my ssn and name and have redirect applications to not let me access the sites.

I am beyond pissed off, if someone doesnt call me by lunchtime tomorrow April 6th I will be filing several lawsuits against all 1 million people that have been using my *** And that will be done Monday morning in Delaware court, if you think Im playing you can try me. I wouldnt advise it. Unless I get a phone call and a duffel bag full of money that is due to me since 2020 atleast, you can count on meeting in court to defend against multiple felony torture, identify theft, manipulation of my 3 minor children, it would take me a hour just to list the things every person will be charged with. This ends now.

Or I end it Monday. I dont care if I forfeit every last developer license I have for initiating a lawsuit against any partner. If I do not file I do not have a life everything was stolen from me and my life has been being manipulated for 4 years that I can prove without a shadow of a doubt. Not to mention Im 50 total share holder on any software made in the past 4 years.

Google wont even let me into my investments I made with my w2 job taxed legally and invested by me into binance.com and Coinbase. I saw there was 9.5 bil in my account and when I tried to withdraw my own *** they stopped it then posed as the exchanges and acted like what I was saying wasnt real. Look every one of the 85 completed staking projects my account did is now a usable application on my systems, but its not real! *** outta here look call by tomorrow or Im in court filing initially against google, GitHub, Dropbox, AT&T, Verizon, Apple, chrome, Samsung, Microsoft, asus, acer, net gear, kodi, T-Mobile, and many more but those are the ones who started all this *** If you call Sunday it will be too late I will not answer and will be filing Monday morning I never gave 1 soul on this earth to use any of my *** let alone impersonate me and steal every device I replace to my kids that you just end up high jacking those also.

Duffel bag full of money, duffel bag full of devices, and a call by lunchtime tomorrow, or we will meet face to face in court. Try me!

View full review
Loss:
$99
Pros:
  • All cons
Cons:
  • If its a con they do it

Preferred solution: Duffle bag full of money, duffle bag full of new devices, and a call by lunchtime tomorrow

User's recommendation: Stay away

Brian Otieno
map-marker Nairobi, Nairobi Province

Need to speak with customer support

I didn't get any help from GitHub so I stopped trying and I'll never use GitHub or any of its products again. Very poor customer care

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User's recommendation: Don't use github for anything

Pricilla R Thc

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Verified Reviewer

Need to setup authentication

I lost my setup with authenticator app but I know the ID and password so I want to re setup the authentication

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User's recommendation: speed up the help desk

Devin J Lws

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Verified Reviewer

Stop charging my account

My card keeps getting charged. I've never had a GitHub account ever. Five dollars and some change every few days.

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Loss:
$11

Preferred solution: Full refund

Melissa T Sod

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Verified Reviewer
| map-marker Dugger, Indiana

Identify theft & fraudulent activity

Github - Identify theft & fraudulent activity
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A member of your Github site has hacked my account & now using my Gmail account as their primary email address in their Github account. This is very upsetting to me because haven't a clue to what they're doing while it being under my name . I suggest that you Black Ball this person from ever being allowed to use GitHub again

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User's recommendation: I want to press charges on whom ever this is

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